London Storage Accessibility Statement
London Storage is committed to providing an inclusive and accessible experience for all customers across our London storage locations and on our digital platforms. We aim to make it easy for everyone to research, reserve, and manage storage solutions in the London Storage area, regardless of technology, device, or individual ability.
Our Commitment to Accessibility
We are working to align our website and online services with the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These guidelines provide a framework for making web content more usable and accessible for people with disabilities, including those who rely on assistive technologies such as screen readers, voice recognition software, and alternative input devices.
Our goal is to offer a consistent and accessible experience when you explore storage unit options, check availability, or find information about our London Storage facilities.
Screen-Reader Support
The London Storage website is designed to be compatible with commonly used screen-reader software. We strive to ensure that key content, including headings, body text, forms, and navigation, is presented in a logical order with meaningful labels. We avoid using images as the sole way of communicating important information, and we aim to provide text alternatives for informative images where appropriate.
We continuously review our site structure, page titles, and descriptive text to support users who navigate by heading levels or through screen-reader shortcuts while researching accessible storage options in the London area.
Keyboard Navigation
Our website is developed so that core tasks can be completed using only a keyboard. This includes moving through menus, focusing on form fields, and submitting information without requiring a mouse or touch-based input. We aim to ensure that focus indicators are visible and clear, helping users understand where they are on the page at any time.
If you experience any difficulty using keyboard navigation while checking prices, viewing storage unit sizes, or requesting information about our London Storage facilities, you can contact us to report the issue and request assistance.
WCAG 2.1 AA Efforts and Limitations
London Storage is working toward full WCAG 2.1 AA conformance. This includes ongoing efforts to enhance colour contrast, heading structure, form labels, and error messages, as well as ensuring that interactive elements are accessible via assistive technologies.
While we aim to comply with these standards across our website and digital tools, some legacy content or third-party components may not yet fully meet WCAG 2.1 AA guidelines. We are actively identifying and addressing these issues as part of our continuous improvement plan for customers searching for accessible London Storage solutions.
Accessibility at Our London Storage Locations
We want customers visiting London Storage locations to have a convenient and accessible experience. Features and levels of physical access may vary between sites, but we are working to improve facilities to better serve customers with mobility, sensory, or other access needs. If you have specific accessibility requirements, please contact us in advance so we can discuss options and support your visit.
Contact for Accessibility Requests
We welcome feedback on the accessibility of London Storage services, both online and at our physical locations. If you encounter any barriers when using our website, booking storage, or accessing information about London Storage in your area, you can contact us to:
Request information about our services in an accessible format
Report a problem or barrier you have experienced
Ask questions about the accessibility of specific London Storage facilities
We review all accessibility requests and work to respond in a timely manner. Your comments help us prioritise improvements that make London Storage more inclusive for everyone.
Ongoing Improvements
Accessibility is an ongoing commitment. We regularly review our website, content, and facility information to identify opportunities to improve the experience for customers seeking storage in the London area. As we enhance our systems, we aim to maintain or improve accessibility features so all customers can confidently choose London Storage with the level of access they need.
