London Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which London Storage provides storage, removal, collection, delivery and associated services. By placing a booking, paying a deposit, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company requesting the services.
Services means storage, removals, collection, delivery, packing, handling, and any related services supplied by London Storage.
Goods means the items that are the subject of the Services.
Contract means the agreement between London Storage and the Customer incorporating these Terms and Conditions.
Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
London Storage provides storage services, including short-term and long-term storage, and removal-related services, including loading, transportation and unloading of Goods. The precise scope of the Services for each Contract will be set out in the booking confirmation or written quotation provided to the Customer.
Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, special handling of high-value or fragile items requiring specialist equipment, or any building-related works such as drilling or structural changes.
3. Booking Process
3.1 Initial enquiry
The Customer may request a quotation by providing accurate details of the Goods, property access, parking arrangements, service dates, and any special requirements. Quotations are based on the information supplied by the Customer and may be subject to change if that information is incomplete or inaccurate.
3.2 Quotations
Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to availability of resources. A quotation does not constitute a binding contract until a booking is confirmed by London Storage.
3.3 Booking confirmation
A booking is confirmed only when London Storage issues a written booking confirmation following acceptance of the quotation and, where applicable, receipt of any required deposit or prepayment. London Storage reserves the right to refuse any booking at its sole discretion.
3.4 Information and access
The Customer is responsible for providing all relevant information regarding access, including any parking restrictions, staircase or lift limitations, and distance from vehicle to property. If, on the service date, access is significantly more difficult than described, London Storage may adjust the charges or, if performance is impracticable, cancel the Services and charge reasonable costs incurred.
4. Payments and Charges
4.1 Pricing
Charges are based on the volume or nature of the Goods, the type of Services, travel time, labour, duration of storage, and any additional services agreed. All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless stated otherwise.
4.2 Deposits and prepayments
London Storage may require a deposit or full prepayment before confirming a booking. The amount and due date for any deposit will be set out in the quotation or booking confirmation. If the Customer fails to pay a required deposit when due, London Storage may treat the booking as cancelled by the Customer.
4.3 Payment terms
Unless otherwise agreed in writing, payment for removal and associated services is due no later than the day of service commencement and payment for storage charges is due in advance for each billing period. London Storage may suspend access to stored Goods, or withhold collection or delivery, until all outstanding sums are paid in full.
4.4 Overdue amounts
If the Customer fails to pay any amount when due, London Storage may charge interest on the overdue amount at the statutory rate and may recover all reasonable costs of collection. Continued non-payment for storage services may result in the sale or disposal of Goods in accordance with applicable law, after giving reasonable notice to the Customer where practicable.
4.5 Changes to charges
Recurring storage charges may be varied by London Storage on written notice to the Customer. Any variation will take effect from the start of the next billing period following notice, unless an alternative date is specified in the notice.
5. Cancellations and Amendments
5.1 Cancellation by the Customer
The Customer may cancel a booking by providing written notice to London Storage. The following cancellation charges may apply, unless otherwise stated in the booking confirmation.
More than 7 Working Days before the service date: no cancellation fee, and any deposit may be refunded or credited at London Storage's discretion.
Between 3 and 7 Working Days before the service date: London Storage may retain all or part of the deposit or charge up to 50 percent of the quoted price.
Less than 3 Working Days before the service date or failure to provide access on the day: London Storage may charge up to 100 percent of the quoted price.
5.2 Amendments
The Customer may request to change the service date, time or scope of Services subject to availability and agreement by London Storage. Significant changes may result in revised charges. If London Storage cannot accommodate the requested changes and the Customer chooses to cancel, the cancellation charges set out in clause 5.1 may apply.
5.3 Cancellation by London Storage
London Storage may cancel the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, vehicle breakdowns, health and safety concerns, or failure by the Customer to comply with these Terms and Conditions. In such cases, London Storage will, where reasonably possible, offer an alternative date or refund any prepayments for services not performed. London Storage will not be liable for any indirect or consequential losses resulting from such cancellation.
6. Customer Responsibilities
6.1 Packing and preparation
Unless packing services are expressly included in the quotation, the Customer is responsible for ensuring that all Goods are properly packed, protected and ready for transport or storage. Fragile items must be clearly labelled. London Storage is not liable for damage arising from inadequate or improper packing by the Customer.
6.2 Prohibited and restricted items
The Customer must not submit for removal or storage any of the following without prior written consent from London Storage: hazardous or flammable materials, explosives, firearms, perishable goods, live animals or plants, illegal substances or items, cash, securities, or other items of high monetary or sentimental value where specialist storage is more appropriate. London Storage may refuse to handle or store any Goods it reasonably considers to be unsafe, unlawful or unsuitable.
6.3 Access and parking
The Customer must ensure that London Storage has suitable access to the premises and appropriate parking facilities or permits where necessary. Any parking fines or charges incurred as a direct result of inadequate information or arrangements may be charged to the Customer.
6.4 Insurance
The Customer is responsible for ensuring that adequate insurance is in place for the Goods during removal and storage. London Storage may, where available, offer or arrange transit or storage insurance, subject to separate terms and conditions. Acceptance of such insurance is at the Customer's discretion.
7. Liability and Limitations
7.1 General liability
London Storage will exercise reasonable care and skill in providing the Services. However, to the fullest extent permitted by law, London Storage's liability for loss of or damage to Goods, or for any other loss arising under or in connection with the Contract, is limited as set out in this clause.
7.2 Exclusions
London Storage is not liable for any loss or damage resulting from the following causes: inherent defects or characteristics of the Goods, including wear and tear, leakage, or atmospheric conditions; inadequate or improper packing by the Customer; handling of items the Customer has instructed us to move against our advice; acts or omissions of the Customer or third parties; events beyond our reasonable control, including force majeure events.
7.3 Limitation of liability
Unless otherwise agreed in writing, London Storage's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a fair market value of the affected items subject to any overall cap communicated to the Customer. London Storage is not liable for indirect or consequential loss, including loss of profit, loss of use, or emotional distress.
7.4 Personal injury and fraud
Nothing in these Terms and Conditions limits or excludes London Storage's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
8. Claims and Complaints
8.1 Inspection
The Customer should, where reasonably practicable, inspect the Goods upon delivery or retrieval from storage and notify London Storage promptly of any apparent loss or damage.
8.2 Notification of claims
Any claim for loss of or damage to Goods must be notified to London Storage in writing as soon as possible and in any event within a reasonable time of the Customer becoming aware of the issue. The notification should include a description of the Goods affected, the nature of the loss or damage, and any supporting evidence available.
8.3 Resolution
London Storage will investigate any properly notified claim and may request further information or evidence from the Customer. Where liability is accepted, London Storage may, at its option, repair the damaged item, replace it with an item of similar type and condition, or compensate the Customer up to the applicable liability limit. London Storage aims to resolve complaints fairly and proportionately in light of the circumstances.
9. Waste Regulations and Disposal
9.1 Waste responsibilities
London Storage complies with applicable waste and environmental regulations in the handling, transfer and disposal of unwanted items. The Customer must not request or require London Storage to dispose of items in an unlawful manner.
9.2 Disposal of unwanted items
Where London Storage agrees to remove unwanted items for disposal or recycling, such items will be treated as waste and will not be returnable to the Customer. Additional charges may apply for waste handling, disposal fees, or special treatment of certain materials.
9.3 Uncollected Goods
If the Customer fails to collect Goods from storage, or to pay storage charges for an extended period, London Storage may, after giving reasonable notice where practicable, treat the Goods as abandoned. In such circumstances, London Storage may dispose of or sell the Goods in accordance with applicable law and use any proceeds to offset outstanding amounts, returning any balance to the Customer where possible.
10. Data Protection and Privacy
London Storage collects and processes personal data necessary to administer bookings, provide the Services, take payments and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws and our separate privacy practices, as made available to customers from time to time. The Customer is responsible for ensuring the accuracy of personal information provided.
11. Termination
11.1 Termination by the Customer
For ongoing storage arrangements, the Customer may terminate the Contract by giving the period of notice specified in the storage agreement or, if no period is specified, by giving reasonable notice in writing. All outstanding charges must be paid in full before Goods are released.
11.2 Termination by London Storage
London Storage may terminate the Contract immediately on written notice if the Customer commits a serious breach of these Terms and Conditions, fails to pay sums due, or behaves in a threatening or abusive manner towards staff. On termination, all sums due to London Storage become immediately payable, and arrangements must be made promptly for collection of Goods, subject to any lien or right of sale available to London Storage.
12. General Provisions
12.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any previous statements or understandings.
12.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by London Storage. London Storage may update these Terms and Conditions from time to time, and the version in force at the time of booking will apply to that Contract.
12.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12.4 Assignment
The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of London Storage. London Storage may assign or subcontract its rights and obligations where necessary to perform the Services.
12.5 Governing law and jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
